If you are coming for the first time
Your administrative file will be created at the admissions office
ADMISSIONS OFFICE – Open from 8am to 5pm, Monday to Friday. Outside of these opening hours, enquire at the Switchboard / Security Post, also located in the reception hall.
The team at the admissions office will inform you of your rights with regards to social security coverage and of any sums potentially remaining at your own cost at the end of your stay. They can also help you to enquire on possible coverage by your private healthcare insurance of any fees related to your stay.
Upon simple request, the administrative team can provide you with a form to designate your chosen general practitioner, if you have not already done so with the French Social Security (Care Path).
The regional patient identity vigilance charter obliges healthcare professionals to work on the basis of the patient’s birth name.
To create your file, the agent at the admissions office will ask you to provide the following documents:
- formal identity document (national identity card, passport)
- your Carte Vitale
- your currently applicable private medical insurance card
Please remember to bring these documents with you when you come to the centre.
The admissions office will give you an appointment card bearing your personal identity number (‘NIP’). This appointment card, and your NIP number, will be requested each time you call or come to the centre.
Should you be in a particular personal situation (under guardianship, foreign patient, French citizen working abroad, etc.) please inform the staff at the admissions office.
Any person welcomed to the centre, and based on his/her personal situation, can be referred to the social work department in order to identify any welfare rights or support he/she may be eligible for.
You are hospitalised or are coming to the centre for a consultation
At each hospital admission or each consultation
Don’t forget to bring any X-rays and medical exam results you may have, and to give them to the care team or medical assistant.
Also bring the prescriptions for any treatment you may be taking. These documents will be scanned and saved in your patient file, before being returned to you.
You have already been to the centre
Admission procedures are simplified and will be explained to you by the department staff looking after you throughout your care path.
Don’t forget to provide any new element or inform of any new event since your last visit (prescription, hospitalisation report and/or radiology results, change in your marital status, change in appointed representative, change in address, etc.).
ANONYMITY – You may request, at the admissions office, that your presence at the centre not be divulged, including the non-transferral of any outside telephone calls.