The François Baclesse Comprehensive Cancer Centre is looking to further integrate patients so that they become genuine players in the field of care safety and decision-making, alongside healthcare professionals. A survey to measure the current level of commitment was conducted from 20 to 26 November 2021, on the occasion of the national healthcare safety week.
A printed questionnaire was proposed to hospitalised patients and patients attending the day hospital for chemotherapy. It was also sent by e-mail to a panel of 350 patients discharged after hospitalisation from 15 September to 15 November 2021.
A total of 211 patients completed the questionnaire and we would like to thank them sincerely. The obtained results were discussed by the work group in charge of the patient experience. Results are extremely encouraging for they express a global level of partnership perceived by patients at over 90%.
The work group nevertheless identified 3 avenues for further work, that have since been shared among the Centre’s professionals and users.
The François Baclesse Comprehensive Cancer Centre shall therefore strive to improve the following points:
- Patient participation in the choice of meal menus,
- Transmission of information between professionals with the patient present,
- User awareness on their legitimacy to call upon us should they observe a failing of any kind, such as lack of hand disinfection, for example.
All survey questions and results can be consulted by clicking on this link (link available in French only).